Douwe Egberts - Service

Our mission is to help you to consistently serve the best cup of coffee. We analyze your needs and recommend the best combination of coffee ingredients, coffee systems and services.

We ensure that your coffee system is installed professionally and serves you flawlessly. If needed we provide training on how to get the best drinks from the equipment.

We want your coffee experience to be as good, simple and convenient as possible to handle - and we do not forget our customers once the coffee system has been installed.

Our Approach to Service
Our basic service package consists of a technically trained telephone helpdesk, technical service response within 24 hours, all labour costs and all parts needed to repair a machine.

In addition to this, we are able to offer:

• Reduced response time
  Where machine downtime is a major issue.
• Extended service hours
  Into the evening and also week-ends.
• Preventive Service Checks
• Water Management
  Water is the most underestimated ingredient of coffee and tea, water quality has a large influence on taste.
  
  The hardness of water can affect the machine performance. In effect, it is the foremost cause of malfunctions in electrical appliances that heat water. Douwe Egberts Coffee Systems has accumulated expert knowledge of water characteristics, water softening and purification. Technicians are trained to measure and determine the water quality in your area and are able to recommend and supply a relevant solution through our partnership with Brita water filters .