| Customer Comment: | Possible Cause: | Solution: |
| "My coffee is too weak" |
|
- Re-fill ground coffee chamber
|
| |
- Bad extraction - coffee too coarse
|
- Adjust grind size accordingly
|
| |
- Too much water used / cup size
|
- Use double shot for larger cups
|
| |
|
- Adjust boiler temperature
|
| "My coffee is too strong" |
|
- 1 pull = single, 2 pulls = double
|
| |
|
- Adjust grind size accordingly
|
| |
- Not enough water / cup size
|
- Check cup size and water used
|
| "My coffee is bitter" |
|
- Apply less pressure when tamping
|
| |
|
- Adjust grind size accordingly
|
| |
|
- Adjust brewing temperature
|
| |
|
- Replace with fresh coffee beans
|
| Espresso:
Very dark Crema |
|
- Back-flush and clean machine
|
| |
|
- Adjust grind size accordingly
|
| |
- Coffee too heavily compacted
|
- Apply less pressure when tamping
|
| |
- Water temperature too high
|
|
| Espresso:
Very pale Crema |
|
- Pre-heat cup with hot water
|
| |
|
- Apply more pressure when tamping
|
| |
- Too little coffee in the filter
|
- Grind more coffee into chamber and dose
|
| |
- Coffee grounds too coarse
|
- Adjust grind size accordingly
|
| |
- Water temperature too low
|
|
| Espresso:
Thin Crema |
- Coffee grounds very coarse
|
- Adjust grind size accordingly
|
| |
|
- Adjust pressure pump
(call a technician)
|
| |
|
- Replace with fresh coffee beans
|
| |
|
- Apply more pressure when tamping
|
| |
|
- Replace
(call a technician)
|
| Espresso:
No Crema |
- Coffee grounds far too coarse
|
- Adjust grind size accordingly
|
| |
|
- Complete full cleaning cycle
|
| |
|
- Apply more pressure when tamping
|
| |
|
- Adjust pressure pump
(call a technician)
|
| |
- Water temperature too low
|
- Adjust water brewing temperature
|
